COVID-19 Frequently Asked Questions
Can I get additional funding to help with unforeseen expenses during COVID-19? How do I know if I qualify and how do I apply?
On Thursday, April 9, 2020, the U.S. Department of Education (ED) released details regarding its distribution of approximately $6 billion in emergency coronavirus assistance (Higher Education Emergency Relief Fund) to postsecondary students. CCC would like to ensure impacted students receive some additional help to cover unforeseen expenses related to the disruption of campus operations due to the COVID-19 pandemic including (but not limited to) food, housing, technology, health care, child care, and course-related materials.
Only students who meet Title IV eligibility requirements are eligible to receive the emergency grant funds. Until we receive more guidance from the Department of Education on other alternatives, the easiest way for CCC to confirm a student is Title IV eligible is for the student to file either the 19-20 or 20-21 FAFSA. The FAFSA goes through the federal eligibility checks when processed. It is not necessary to be a financial aid recipient, however, you must meet the eligibility requirements to qualify for HEERF funding.
To fill out the HEERF application, you can apply through AcademicWorks at clovis.academicworks.com or you can fill out a paper application and either email it to finaid@clovis.edu or place it in the drop box outside of the front entrance on campus.
How do I purchase summer and fall textbooks?
CCC’s new bookstore webpage is now live! Visit clovisbookstore.com for all your summer and fall textbook needs. New merchandise will be added as it becomes available, so be sure to visit us often! For additional questions or bookstore questions, email bookstore@clovis.edu.
What if I don’t have Internet or a computer for my online course? Or what if I have questions about my classes?
WiFi can be accessed in the west parking lot in front of the main entrance of CCC. Students should select CCC-Student-WiFi-Parking, and students will need their CCC username and password to access this WiFi. Please be mindful of social distancing as you are utilizing this service. If you are experiencing other obstacles with Internet access or needed technology to finish your classes, you should contact the Helpdesk at 575.769.4969 or HelpDesk@clovis.edu, and we will work with you to alleviate the obstacles so you can successfully complete.
In addition, should you have any questions regarding your classes or any other questions not covered on this FAQ, please contact the HelpDesk for assistance.
Will the Testing Center be open on campus for testing?
In order to comply with the Governor’s current order regarding capacity and to ensure the safety of everyone, the CCC Testing Center will be conducting testing by appointment only. To schedule an appointment for the Accuplacer exam, fill out this Accuplacer Appointment Form and email it to TestingO@clovis.edu. To schedule any other exam, please contact the Tutoring Center at 575.769.4088 or TestingO@clovis.edu. Students should contact their instructor for questions regarding how final exams will be conducted for summer semester.
Can I come to campus to get Student Services assistance? What if I prefer to get remote assistance?
In order to comply with the Governor’s current order regarding building capacity, students should schedule an appointment with the respective department prior to coming to campus. CCC staff are here to assist you; however, we are also available remotely as well. Feel free to call us or visit our webpage clovis.edu to use our convenient chat feature. You can cat with HelpDesk, Advising, Admissions/Registrar, Financial Aid, and Testing Center personnel who can help with all your summer and fall registration needs.
If I do schedule an appointment to come on campus for assistance, what is the protocol?
Individuals with an appointment should enter through the main entrance. A mask is required and security staff will conduct temperature checks. Individuals with a temperature of 100.4 or greater will not be admitted to the building and will be advised to call or utilize the chat feature. The safety of all individuals is our primary concern.
With all of the changes and uncertainty, I am having a hard time adapting in many different areas of my life. Is there anyone out there that can help give me some direction?
Absolutely! We recognize that this pandemic has created a lot of uncertainty and pressure on our students and staff. We have a licensed counselor on staff who is ready to assist you in adjusting during this difficult time. Please contact Marcus Smith at 575.769.4014 or marcus.smith@clovis.edu to schedule an appointment.
What do I do if I need to drop off an application, a form, financial aid documentation, etc.? Can I pick up a schedule of classes?
CCC has added a secure dropbox directly outside the front entrance for you to conveniently drop off any paper items. If you need an item delivered to a specific department, please note that on the front of the document. Course schedules are also located outside the front entrance for your convenience.
Is tutoring available for fall classes?
Campus tutors are available to assist students Monday through Friday between 10 a.m. and 6 p.m. Students are encouraged to call 575.769.4119 and request a tutor or email diane.morton@clovis.edu for further details. After submitting this request the appropriate tutor will reach out to assist with tutoring needs. Campus tutors are offering tutoring sessions via email, telephone calls and Zoom.
Students can also access our online tutoring partners, TutorMe, with assistance 24/7. CCC students can access TutorMe through their Canvas classes for a live online session with a professional tutor. Accessing TutorMe is easy for CCC students:
- Log into your Canvas account.
- Click on “TutorMe Online Tutoring” inside your Canvas class.
- Then, simply click “Connect with a Tutor” and select your topic to start your tutoring session.
If you don’t see what you are looking for, give us a call or use the online Appointment Request Form.
Is Academic Coaching available for the fall semester?
Academic Coaches are available to assist students Monday thru Friday 8 a.m. to 5 p.m. Students are encouraged to call 575.769.4119 and request a coach or email diane.morton@clovis.edu for further details.
After submitting this request a coach will reach out to assist students. Academic Coaches can assist with:
- Staying organized
- Balancing commitments
- Forming productive study habits
- Knowing who to contact to connect with campus resources
Academic Coaches are offering coaching sessions via Zoom, email, and telephone calls.
Can I check out a computer to do my coursework online?
CCC has Chromebooks and laptops available for student checkout on a first-come, first-served basis. Please contact the Helpdesk at 575.769.4969 or HelpDesk@clovis.edu.
Can I still obtain services from the CCC Library?
CCC library staff are available for all your library needs. Please call 575.769.4080 or email ccclib@clovis.edu.The library is adhering to the Governor’s order regarding capacity, but students who would like to come to campus for library services, should call or email to schedule an appointment to access any in-person library services.
What if I graduated in spring? Will I be able to participate in a commencement ceremony?
Congratulations on your accomplishment of graduation! Commencement has been postponed, but we know how important this time of celebration is for you. We want to celebrate with you, so potential options for a commencement ceremony are being discussed and will be communicated to students as information becomes available.
Will CCC offer face-to-face classes in the fall?
All academic classes will be offered online this fall. This will include courses with virtual lectures and interactive access with instructors throughout the semester. Courses listed as Synchronous are live online and will meet at the specific times listed. Face-to-face physical education classes will be offered the second 8 weeks and will be subject to the current public health order. Allied health programs and occupational technology programs (automotive, cosmetology, esthetics, industrial technology, and welding) will be offered as face-to-face in reduced capacity and with strict adherence to the public health order.
Click here to view a current listing of both synchronous online classes and traditional online classes: Fall 2020.
Can I register for summer and fall classes?
Yes, registration for summer and fall opens April 13. Students are able to register online by going through their Pathway portal. Students can also contact Kari Smith at 575.769.4021 or kari.smith@clovis.edu for registration questions.
Can I apply for financial aid?
Yes. CCC financial aid staff are available to walk you through the financial aid application process. For assistance, please contact April Chavez at 575.769.4061 or april.chavez@clovis.edu.
What if I need academic advising or case management services?
CCC is here to help with all your academic advising and case management needs! Please contact your academic advisor via email (addresses located at https://www.clovis.edu/advising/advisors.aspx). If you are uncertain who your academic advisor is, contact us through the chat feature at clovis.edu or call our office at 575.769.4020.
If I am a student employee or student intern, can I return to work?
In order to comply with the Governor’s current order regarding capacity, student employee and student intern positions will not be available during the summer. Should that change, additional information will be communicated.
When will my classes begin for the summer and fall semesters?
Summer classes begin June 8 and fall classes begin August 24. We have a variety of online classes available. In addition, we are offering live virtual classes. This means some classes will meet at the regularly scheduled time via web conferencing so that you have live instruction with the added benefit of recorded lectures. Our goal is to keep everyone safe, but we know how important the face-to-face instruction is for our students. This live virtual format will give you that live contact and instruction. Contact the HelpDesk at 575.769.4969 or HelpDesk@clovis.edu if you need assistance with technology or contact our academic advising office at 575.769.4020 for more information about summer or fall classes.
What if I am new to CCC? How do I apply?
We are excited that you are choosing CCC for you educational experience, and we are here to help. You can apply for admission by going to our webpage or by contacting Kari Smith at 575.769.4021 or kari.smith@clovis.edu. For academic advising, Marcus Smith is available at 575.769.4014 or marcus.smith@clovis.edu to assist you with degree plans and course selections. For financial aid, April Chavez is available to assist you with FASFA completion and scholarship applications. She can be reached at 575.769.4061 or april.chavez@clovis.edu.
Will CCC be hosting any additional activities, events, or services such as TaxHelp or GED preparation during this time?
No. In order to comply with the Governor’s orders and to maintain social distancing, all activities, events, and services outside of instruction and instructional support have been canceled until further notice. For additional information, please contact the Helpdesk at 575.769.4969 or HelpDesk@clovis.edu.
If I don’t feel well, or if I think I have symptoms, what should I do?
You should contact your healthcare provider or the NMDOH COVID-19 hotline immediately (1.855.600.3453).